Interactive Voice Response System (IVR)

Interactive Voice Response System (IVR) is computer technology called “Computer Telephony” which allows you to automate the handling of incoming telephone inquiries arising from your issuance of MICR secure negotiable instruments such as Bank Official items, Money Orders, Gift Certificates, Vendor and Remote payroll and other types of checks.

What can IVR do for your business?

The IVR enables your customers, via direct touch-tone telephonic access, to inquire as to the status of any issued item from the 3T Total Solution for issuing, tracking, and reconciling MICR secure negotiable documents rather than what has been traditionally a very tedious manual process. Therefore, many benefits are derived from using the IVR, including but not limited to the following:

Company Benefits

  • Improved customer service
  • Low cost, full functionality
  • Your staff is freed to focus on other tasks
  • Reliability and redundancy built in
  • Call logging and reporting
  • Centralized or branch controlled
  • Simple installation, implementation and training
  • Integrates with 3T data and total solution
  • Works on a dedicated telephone service or PABX

Customer Benefits

  • Fast, direct presentation of inquiry
  • No querying from an operator
  • 24 hours, 7 days a week accessibility
  • Privacy of information
  • Redirection to operator